Initially when I tried to remove it, I ended up slightly scratching the lid of the hopper. My only qualm was with the tape, pictured on the left side that keeps the hopper closed during shipment. Nothing was damaged and things were packed in a way that minimized the potential for issues. I'm rarely impressed with how manufacturers package products but Grilla Grills impressed me with how things came. After chatting with the Driver for a bit about what Pellet grills were, I used my two wheeler and brought it back to my Barn, pallet and all.įrom there, I disassembled the box it came in and laid out the parts. The freight carrier arrived on-time and the Silverbac showed up as expected On a Pallet, delivered to the end of my driveway. The grill will arrive on a pallet and be delivered to the end of the resident's drivewayĪ few days later the freight carrier gave me a call and we scheduled a delivery date.A person authorized by you, must be on hand to receive the product.Upon arrival at the local hub, they will call to schedule delivery.Three days later, Grilla Grills emailed me and told me that "The last item from your order is in for shipment!" When you combine engineering prowess (materials and construction) with customer service from people who actually care, you get a superior product.Ī number of brands in this industry will start off right only to end up mass producing products made of lower quality materials and then outsourcing their customer support to people who don't know the ins and outs of the product. In an age of marketing gimmicks, it's hard to wade through the endless number of companies that pump out inferior products. I've been doing BBQ for a long time and seeing how Mark interacts with his customer-base and reading the positive customer-support experiences had me sold (I'm talking about User Comments on their videos, not testimonials on their website). The main reason I purchased the Grilla Grills Silverbac was the owners, more specifically Mark Graham aka "the bald guy in the videos," as Grilla puts it. If you decide to buy through a link on this page, we may earn an affiliate commission.
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